Refund Policy

FOOD SALES CONTRACT CONCLUDED ONLINE
Article 1: General conditions of sale
a) This contract is concluded between Sélection Perfection Inc (438-812-4555); and the customer, whose contact details are those that you entered in the delivery and payment form, which appear in your order confirmation email.
b) The Company's contact details are as follows:
Perfection Selection Inc.
the phone number is:
438-812-4555
the email is:
contact@selectionperfection.ca
c) By this distance food sales contract (hereinafter the “contract”), the Customer purchases the foodstuffs detailed in the order summary.
d) The cost of the sale is that displayed in the order summary and is due upon conclusion of this Contract. For the purposes of this payment, you will be redirected to an external Shopify transactional platform . You will be subject to the conditions of use of this external transactional platform.
e) The Contract is formed on the date and time we send you the order summary and this contract to the email address you provided in the customer information in the payment section.
f) The charges relating to the handling and delivery of your order, if applicable, are those indicated in the Order Summary (including applicable taxes) and no other charges will be billed to you.
g) The customer acknowledges that the company is only the seller of the foodstuffs displayed on the platform and that he is in no way involved in the production or preparation thereof.
h) The customer undertakes to contact the food producer directly for any information or questions concerning its products (nutritional information, information regarding the use or preparation of food).
i) Format and description Sélection Perfection Inc. ensures that the photos, descriptions and weight of its products correspond as closely as possible to what you will receive, but we cannot guarantee their total accuracy. Because most of our products are raised ethically and without hormones or steroids, meat cuts are not always exact as the animal is a living being and therefore size and weight may vary from animal to animal.
j) Given the perishable nature of foodstuffs and the production and delivery times of orders, the customer cannot resolve, cancel or request a refund of orders placed. By accepting the contract, the customer understands and accepts the final and definitive value of the goods ordered and waives the right to request resolution, cancellation or reimbursement, subject only to the following.
k) Each sale is final and we do not accept any returns of products since they are perishable . Only products that do not meet a normal quality standard that a customer is entitled to expect may be exchanged, subject to compliance with the Contract and, more specifically, Article 2 “Delivery of foodstuffs” of the Policy. of Purchase. To request an exchange, the customer must keep the item in the condition in which it was delivered, take a photo of the product, communicate without delay with the company so that it can decide on the eligibility of the product for an exchange and make arrangements with it for the delivery of an equivalent product, if applicable.
l) In certain situations, only a refund is granted and with the agreement of the Sélection Perfection Inc. sales team: (if applicable)
* Products damaged during delivery (photo required)
* Products expired upon receipt of order (photo required)
* Products deemed to be in poor condition by the sales team (photo required)
Once we receive and inspect the product photo, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request. If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
m) The Company reserves the right to refuse to exchange any product if it has reasonable grounds to believe that the customer is responsible for the facts supporting the exchange request.
n) It is necessary to contact our customer service within 48 hours of receiving the order with an error. By phone at 438-812-4555 or by email at contact@selectionperfection.ca
o) We reserve the right to choose the method of reimbursement, either by credit card or by gift card, depending on the error made.